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Contact support

We aim to respond to every support request within one business day. For urgent production issues, please mark your email "URGENT" in the subject line.

Vesence is available to customers with an active Vesence subscription. If you installed Vesence from Microsoft AppSource but do not yet have a Vesence subscription, please contact us to arrange access.

Contact us

Email support@vesence.comwith a description of the issue, the Office application you're using (Word, Excel, PowerPoint, or Outlook), and any screenshots that help us understand the problem.

For sales, partnerships, or general questions, write to hello@vesence.com.

System requirements

The Vesence add-ins for Word, Excel, PowerPoint, and Outlook require internet access and a valid Microsoft 365 subscription license that supports the relevant Microsoft Office add-in. Perpetual or non-subscription versions of Microsoft Office are not supported.

What to include in a bug report

  • The Office application and version (Help → About).
  • Operating system (Windows, macOS, web).
  • Steps to reproduce the issue.
  • What you expected to happen, and what happened instead.
  • Screenshots or a short screen recording, if relevant.

Service levels

Customers on a paid plan are covered by the service levels set out in our Service Description, Customer Support and Service Levels, including target response times by severity.

Status and incidents

For ongoing service incidents, contact support@vesence.comand we'll provide an update.

Privacy and data handling

For questions about data handling, retention, or your data protection rights, see our Privacy Policy or contact hello@vesence.com.