Vesence AB, reg. no. 559456-6902 ("Vesence", "we", "us" or "our") provides AI-powered productivity software to professional services teams.

Use of the Vesence service requires a written agreement

The Vesence service — including the Vesence add-ins for Microsoft Word, Excel, PowerPoint, and Outlook — is provided under a written agreement between Vesence and the customer. The agreement consists of:

• An Order Form signed by the customer.
• Vesence's General Terms and Conditions.
• A Service Description, including support and service levels.
• A Data Processing Agreement, where Vesence processes personal data on behalf of the customer.
• Vesence's Security Requirements.

An active Vesence subscription is required to use the add-ins. Installing the add-in from Microsoft AppSource does not, on its own, grant access to the Vesence service.

Requesting the agreement and supporting documents

The current versions of the General Terms and Conditions, Service Description, Data Processing Agreement, and Security Requirements are made available to prospective and existing customers on request. To receive copies, email hello@vesence.com.

Acceptable use

Customers and their authorised users must use the Vesence service in accordance with applicable law, the Order Form, and the General Terms and Conditions. The service must not be used to generate, store, or transmit content that is unlawful, infringes third-party rights, or violates the rights of any person.

Privacy

How Vesence handles personal information is described in our Privacy Policy. For customer data processed on behalf of customers, the Data Processing Agreement applies.

Changes

Vesence may update these terms from time to time. Material changes affecting active customers will be communicated in advance in accordance with the applicable Order Form and General Terms and Conditions.

Contact

Questions about these terms can be sent to hello@vesence.com.