We aim to respond to every support request within one business day. For urgent production issues, please mark your email "URGENT" in the subject line.

Contact us

Email support@vesence.com with a description of the issue, the Office application you're using (Word, Excel, PowerPoint, or Outlook), and any screenshots that help us understand the problem.

For sales, partnerships, or general questions, write to hello@vesence.com.

What to include in a bug report

• The Office application and version (Help → About).
• Operating system (Windows, macOS, web).
• Steps to reproduce the issue.
• What you expected to happen, and what happened instead.
• Screenshots or a short screen recording, if relevant.

Service levels

Customers on a paid plan are covered by the service levels in our Service Description, Customer Support and Service Levels document. See the terms page for how to obtain a copy.

Status and incidents

For ongoing service incidents, contact support@vesence.com and we'll provide an update.

Privacy and data handling

For questions about data handling, retention, or your data protection rights, see our Privacy Policy or contact hello@vesence.com.