Vesence AB, reg. no. 559456-6902, Biblioteksgatan 11, 111 46 Stockholm, Sweden. Effective 2 October 2026.

1. About these Terms

1.1 What these Terms cover. These Terms of Service (the "Terms") govern your use of Vesence, the AI workspace provided by Vesence AB ("Vesence", "we", "us"). Vesence includes the web workspace at desktop.vesence.com, the Vesence desktop app, and related features and support (together, the "Service").

1.2 Who you are contracting as. If you use the Service for an organization, such as a company, firm or public body, you accept these Terms on that organization's behalf. You confirm that you have authority to do so, and "Customer" and "you" mean that organization. If you use the Service on your own, "Customer" and "you" mean you as an individual professional.

1.3 Business use only. The Service is for professional and business use. You may not use it as a consumer. You must be at least 18 years old.

1.4 How you accept. You accept these Terms when you create an account or place an Order.

1.5 Orders. You subscribe to a Plan by placing an Order. An Order is either an online order that you accept at checkout in the Service, or a Signed Order that you and Vesence both sign. Each Order states the Plan, quantities, Fees, billing period and payment method. These Terms apply the same way to every Order, except where they expressly mention Signed Orders. Only a Signed Order may change a provision of these Terms. It must name the clause it changes, and the change applies only to that Customer.

1.6 The Agreement. The "Agreement" consists of the following documents. If they conflict, they apply in this order of precedence:

1. any Signed Order, but only for provisions it expressly changes;
2. the Data Processing Agreement for the Service (the "DPA") at vesence.com/legal/dpa, for the processing of personal data;
3. these Terms;
4. the other details of an Order, and the plan descriptions and documentation that we publish.

1.7 Other Vesence products. The Vesence add-ins for Microsoft Word, Excel, PowerPoint and Outlook, and the Vesence web application at app.vesence.com, are not part of the Service. They remain under the General Terms and Conditions at vesence.com/terms, unless a Signed Order says otherwise.

2. Definitions

Words defined elsewhere in these Terms have the meaning given there. In addition:

• "Affiliate" means an entity that controls, is controlled by, or is under common control with a party. "Control" means owning more than 50% of the voting rights or having the power to direct its management.
• "Agent" means a feature of the Service that carries out multi-step tasks for a User. An Agent may read, create, change or send content, use Connected Services, browse the web or run code in an isolated environment.
• "Connected Service" means a third-party service that a User connects to the Service, such as Microsoft 365 or Google Workspace.
• "Customer Content" means Input and Output together.
• "Input" means any content that you or your Users submit to the Service, or that the Service retrieves from a Connected Service at a User's direction. This includes documents, emails, prompts and instructions.
• "Output" means content that the Service generates in response to Input.
• "Fees" means the amounts payable under an Order.
• "Order" means an online order that you accept in the Service, or a "Signed Order": an ordering document that you and Vesence both sign and that references these Terms (template in Annex A).
• "Plan" means the subscription tier, quantities and billing period set out in an Order, including any free plan.
• "User" means an individual whom you allow to use the Service under your account, such as an employee or contractor.
• "Workspace" means the organizational space in the Service where a Customer's Users, settings, billing and Customer Content are managed.

3. Accounts and Workspaces

3.1 Accounts. Each User needs their own account. Accounts may not be shared. You must give accurate sign-up information and keep it current. You are responsible for keeping sign-in credentials secure, and you must tell us promptly at security@vesence.com if you suspect unauthorized access.

3.2 Workspaces and administrators. A Customer's Users work in its Workspace. The Customer appoints one or more administrators. Administrators may invite and remove Users, manage settings and billing, and access, export or delete Customer Content in the Workspace. Users acknowledge that their administrator may do these things.

3.3 Work accounts. A Workspace may be linked to an organization's Microsoft Entra tenant or Google Workspace domain. Users who sign in with an account from that tenant or domain join that Workspace automatically. If you sign in with a work account, your organization's Workspace, and these Terms as accepted by that organization, apply to your use.

3.4 Responsibility for Users. You are responsible for your Users' use of the Service and for their compliance with these Terms. You may let your Affiliates' personnel be Users. You remain the contracting party and are responsible for them as for your own personnel.

4. The Service

4.1 What it is. Vesence is an AI workspace for knowledge work. It includes chat with AI models, Agents, files, document editors and viewers, mail and calendar, and a personal cloud computer for each User. Our documentation describes the current features and the features on each Plan.

4.2 Primary region. When a Workspace is created, its administrator chooses a primary region: the European Union or the United States. We store the Workspace's files and chats in that region. Some processing takes place elsewhere, including Users' cloud computers, AI models and our global network. The DPA and our subprocessor list describe where each part of the Service processes data, and the DPA protects any transfers. The choice of region is not a data residency commitment unless a Signed Order says so.

4.3 Cloud computer. Each User gets an isolated cloud computer. It keeps its files and installed software between sessions and can reach the internet. Agents may run code on it. You are responsible for the software, code and data that you or your Users put on it, including third-party tools such as other AI agents. Third-party tools are governed by their own terms.

4.4 Connected Services. A User may connect accounts with Microsoft 365, Google Workspace or other providers. When they do, they authorize the Service to access those accounts within the permissions they or their administrator grant. Connected Services are governed by your agreement with their provider, not by us. We are not responsible for their availability or for changes they make. You may disconnect a Connected Service at any time.

4.5 Actions in Connected Services. The Service asks a User to approve an Agent action before it changes or shares data in a Connected Service. Examples are writing back a file, replying to a calendar invitation, or posting a message. Section 6.4 sets out who is responsible for approved actions.

4.6 Desktop app and browser. The Vesence desktop app may let an Agent operate web pages in a browser window that is signed in as the User. In doing so, the Agent may see and do what the User can see and do on those websites. The User chooses whether to give the Agent this access. You are responsible for complying with the terms of the websites the Agent uses on your behalf.

4.7 AI models. We use third-party AI models, which we name in our documentation. We may add, change or retire models. Where a Plan lets you choose a model, your choice determines which provider processes your Input.

4.8 Usage limits. Plans may include limits on usage, storage or Agent compute. These are described in your Plan. We may also apply reasonable limits to protect the Service and other customers. We will tell you if you are reaching a limit.

4.9 Changes to the Service. We improve the Service continuously and may add, change or remove features. If we remove a material feature of a paid Plan, we will give you at least 30 days' notice. If the change materially disadvantages you, you may cancel and receive a refund of prepaid Fees for the remaining period.

4.10 Support. We provide support by email and in the Service. Signed Orders may add support or service-level commitments.

5. Customer Content

5.1 You own your content. As between you and Vesence, you own your Input and, to the extent the law allows, you own the Output. We assign to you any rights we have in Output.

5.2 Our licence to your content. You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Content. This licence lasts for the term of the Agreement and is only for the purpose of providing, securing and supporting the Service for you, as instructed by you and described in the DPA.

5.3 No training. We do not use Customer Content to train or improve AI models, and we do not permit our subprocessors to do so. This applies on every Plan, including free plans. We will only do so if you opt in in writing for a specific purpose.

5.4 Your responsibility for Input. You confirm that you have the rights, consents and legal basis needed to submit Input and to have it processed as described in these Terms and the DPA. This includes Input that contains third-party confidential information or personal data.

5.5 Output is not unique. Because of how AI works, the Service may generate the same or similar Output for other customers. Your ownership of Output does not extend to other customers' Output.

5.6 Sharing. Users may share Customer Content with other Vesence users, including users in other organizations, for example by adding them to a shared drive. A shared drive belongs to the Customer whose User created it (the "Host Customer"). Content that anyone adds to a shared drive becomes the Host Customer's Customer Content: the Host Customer controls access to it, its retention and its deletion, and it stays in the drive if the person who added it is removed or their own organization's subscription ends. Each Customer remains responsible for what its own Users share, including having the right to share it with the Host Customer and the drive's other members. Users may also publish content back to a Connected Service. Whoever shares or publishes content decides who receives it.

5.7 Usage data. We may collect technical and usage information about how the Service is used, such as feature usage, performance and errors ("Usage Data"). We use Usage Data to operate, secure and improve the Service. Usage Data does not include Customer Content. We may publish Usage Data only if it is aggregated and does not identify you or any individual.

6. Using AI responsibly

6.1 Not professional advice. Vesence is a software provider. The Service and its Output are not legal, tax, financial, medical or other professional advice, and they do not replace the judgment of a qualified person. Using the Service does not create an advisory or client relationship with Vesence.

6.2 Output can be wrong. AI Output may be inaccurate, incomplete or out of date, even when it appears confident or cites a source. Inaccurate Output is not, in itself, a defect in the Service.

6.3 Human review. You are responsible for reviewing Output before you rely on it, file it, send it, or give it to a client. You remain responsible for any professional or regulatory obligations that apply to your work, such as confidentiality duties.

6.4 Agents act on your instructions. When a User directs an Agent to take an action, the action is taken on the User's behalf and under your account. Examples include drafting an email, changing or publishing a file, replying to a meeting invitation, or submitting a form on a website. Where the Service shows an action for approval, the approval is the User's decision. You are responsible for actions that your Users start or approve. Agents should not be given authority that you are not willing to delegate.

6.5 High-risk uses. You may not use the Service to make decisions that produce legal or similarly significant effects for individuals without meaningful human review. This includes decisions about employment, credit, housing, immigration or criminal justice. You are responsible for any obligations you have as a deployer under the EU AI Act.

7. Acceptable use

You must not, and must not allow anyone else to:

1. use the Service in breach of law, or to infringe or misappropriate anyone's rights, including privacy, confidentiality and intellectual property rights;
2. use the Service to create or distribute malware, spam, phishing or deceptive content, or to impersonate anyone;
3. use an Agent to access systems, accounts or data that the User is not authorized to access, or to bypass a website's access controls;
4. probe, scan or test the Service's security, or interfere with its operation, unless we have agreed to this in writing (report suspected vulnerabilities to security@vesence.com);
5. reverse engineer the Service or attempt to extract its source code or models, except as mandatory law permits;
6. resell, sublicense or provide the Service to third parties as a service bureau, unless a Signed Order allows it;
7. use the Service to build a competing product, or extract Output or data from the Service by automated means other than through features we provide;
8. circumvent usage limits, Plan limits or billing, including by creating multiple free accounts;
9. use the Service in breach of the usage policies of the AI model providers that we name in our documentation;
10. use the Service in breach of sanctions or export control laws, or if you are a sanctioned person or are located in a sanctioned territory.

8. Plans, Fees and payment

8.1 Plans. Our pricing page describes the available Plans, their prices and what they include. Fees are charged per User seat, for usage, or both, as your Plan states.

8.2 Payment. Fees are payable in advance for each billing period, except usage-based Fees, which are payable when they fall due. Your Order states the billing period and payment method. Payments are processed by our payment provider.

8.3 Card and invoice. If you pay by card or another automatic method, you authorize us, through our payment provider, to charge it when Fees fall due, and you must keep valid payment details on file. If you pay by invoice, invoices are payable within 30 days of the invoice date unless your Order says otherwise.

8.4 Adding Users and upgrading. If you add seats or upgrade during a billing period, we charge you a pro-rated amount for the rest of that period. If you downgrade or remove seats, the change takes effect at the next billing period. Fees already paid for the current period are not refunded.

8.5 Trials. We may offer a free trial. Unless you cancel before the trial ends, your paid subscription starts at the end of the trial, and we will charge the payment method you gave us. We will remind you before the first charge.

8.6 Price changes. We may change our prices. For an existing paid subscription, a price increase takes effect at your next renewal, and we will give you at least 30 days' notice. A Signed Order may fix prices for its term or cap increases at renewal.

8.7 Taxes. Fees exclude VAT and other taxes. You pay any applicable taxes, except taxes on our income. If you are a business in the EU outside Sweden and give us a valid VAT number, the reverse-charge mechanism applies.

8.8 Late or failed payment. If a payment fails or is late, we will tell you and try again. Overdue invoiced amounts bear interest under the Swedish Interest Act (räntelagen). No interest accrues on amounts you dispute in good faith. Clause 14.4 explains when we may suspend for non-payment.

8.9 Billing disputes. If you think a charge is wrong, tell us within 60 days of the charge. We will work with you in good faith to resolve it before you dispute it with your card issuer.

9. Confidentiality, security and data protection

9.1 Confidentiality. Each party will keep the other's Confidential Information confidential and use it only to perform or exercise its rights under the Agreement. It may share Confidential Information only with its personnel, Affiliates, subcontractors and advisers who need to know it and are bound by equivalent confidentiality duties. "Confidential Information" means non-public information that is marked as confidential or that a reasonable person would understand to be confidential. Customer Content is always your Confidential Information. These Terms, and the other documents we publish, are not confidential.

9.2 Exceptions. Clause 9.1 does not cover information that becomes public through no fault of the recipient. It also does not cover information that the recipient already knew, developed independently, or received lawfully from a third party without a duty of confidentiality. A party may disclose Confidential Information when required by law or a competent authority. Where permitted, it must first notify the other party.

9.3 Duration. Clause 9.1 applies during the Agreement and for five years after it ends, and for as long as trade secrets remain trade secrets.

9.4 Security. We maintain appropriate technical and organizational measures to protect Customer Content, as described in the DPA and our security documentation. These include encryption in transit and at rest, isolation between customers and between Users' cloud computers, and encrypted storage of access tokens for Connected Services.

9.5 Data protection. For personal data in Customer Content, you are the controller and we are your processor. The DPA, which forms part of the Agreement, governs that processing. Each party is a controller of the personal data it processes for its own purposes, such as account and billing data. Our Privacy Notice at vesence.com/legal/privacy describes how we process that data.

9.6 Subprocessors. Our current subprocessors are listed at vesence.com/legal/subprocessors. We will notify you before adding or replacing a subprocessor, and you may object as set out in the DPA.

9.7 Staff access. We maintain policies restricting our personnel's access to Customer Content to what is necessary to provide support you expressly authorize, to investigate security incidents or abuse, or to comply with law.

10. Intellectual property

10.1 Our property. Vesence and its licensors own the Service and all intellectual property rights in it. This includes software, models, prompts, templates, designs and documentation, and any improvements to them. Apart from the rights expressly granted in these Terms, no rights pass to you.

10.2 Your right to use the Service. During your subscription, you and your Users may use the Service for your business purposes, in line with these Terms and your Plan. This right is non-exclusive and non-transferable.

10.3 Desktop app. We grant you a licence to install and use the Vesence desktop app on devices used by your Users, solely to access the Service. The desktop app may update itself automatically. Open-source components are licensed under their own licences, which we list in the app.

10.4 Feedback. If you give us suggestions or feedback, we may use them freely and without obligation to you. Feedback does not include Customer Content.

10.5 Customer name. On paid Plans, we may name you as a customer and show your logo on our website and in sales materials. You can opt out at any time by emailing hello@vesence.com.

11. Warranties and disclaimers

11.1 What we promise on paid Plans. On paid Plans, we will:

1. provide the Service with reasonable skill and care, and in line with laws that apply to us as a software provider, including the EU AI Act;

2. ensure that the Service performs materially as described in our documentation;

3. not materially reduce the overall security of the Service during your subscription.

   11.2 Remedy. If we breach clause 11.1, tell us and we will use reasonable efforts to fix the problem. If we cannot fix it within 30 days of your notice, either party may end the affected subscription. We will then refund the Fees prepaid for the remaining period. This is your only remedy for a breach of clause 11.1.

   11.3 Disclaimer. Apart from clause 11.1, the Service is provided "as is" and "as available", to the extent the law allows. We do not promise that the Service will be uninterrupted or error-free, or that Output will be accurate. Free plans, trials and features marked beta, preview or experimental ("Previews") are provided with no warranty. We may change or end Previews at any time.

   11.4 Your promise. You promise that your use of the Service and your Input comply with law and these Terms.

12. Indemnities

12.1 Our indemnity. On paid Plans, we will defend you against any third-party claim that your use of the Service, as permitted by the Agreement, infringes that party's intellectual property rights. We will pay the damages and costs that a court or arbitral tribunal finally awards, or that we agree in a settlement.

12.2 Exclusions. Clause 12.1 does not cover claims that arise from:

1. your Input;

2. Output;

3. Connected Services or other third-party products;

4. combining the Service with anything we did not provide;

5. use that breaches the Agreement;

6. free plans and Previews.

   12.3 Our options. If the Service is, or we think it is likely to be, the subject of an infringement claim, we may obtain the right for you to continue using it, or modify it so it no longer infringes. If neither is reasonably possible, we may end the affected subscription and refund the Fees prepaid for the remaining period.

   12.4 Your indemnity. You will defend us against any third-party claim that arises from your Input, from your or your Users' breach of clause 7 (Acceptable use), or from actions taken by Agents that your Users start or approve in breach of the Agreement. You will pay the damages and costs that are finally awarded or agreed in a settlement.

   12.5 Process. An indemnified party must tell the other party promptly about the claim, let it control the defence and settlement, and cooperate reasonably. A settlement may not impose an admission or obligation on the indemnified party without its consent.

   12.6 Exclusive remedy. This section 12 is each party's only remedy for the third-party claims that it covers.

13. Limitation of liability

13.1 No indirect loss. Neither party is liable for indirect or consequential loss. This includes loss of profit, revenue, business, goodwill or data, whether or not the loss was foreseeable.

13.2 Cap. Each party's total liability under or in connection with the Agreement is limited to the greater of:

1. the Fees paid and payable by you in the 12 months before the event that gave rise to the claim; and

2. EUR 100.

   13.3 Data and confidentiality. For breaches of section 9 (Confidentiality, security and data protection) or the DPA, the cap in clause 13.2 is doubled, and clause 13.1 does not exclude the reasonable costs of investigating and remedying the breach.

   13.4 Exceptions. Clauses 13.1 and 13.2 do not limit:

3. liability for gross negligence or wilful misconduct;

4. your obligation to pay Fees;

5. liability under section 12 (Indemnities), except that our liability under clause 12.1, including defence costs, damages and settlements, counts towards and is subject to the aggregate cap in clause 13.2. This cap remains subject to the other exceptions in this clause 13.4;

6. your liability for breach of clause 7 (Acceptable use);

7. any liability that cannot be limited under applicable law.

   13.5 Time limit for claims. A claim must be notified in writing within 12 months after the claiming party became aware, or should have become aware, of the circumstances giving rise to it. Otherwise the claim is lost.

   13.6 Data. You are responsible for keeping copies of Customer Content that you cannot afford to lose. Our liability for lost Customer Content is limited to using reasonable efforts to restore it from our latest backup.

14. Term, suspension and termination

14.1 Term. The Agreement starts when you accept these Terms. It continues until all your subscriptions have ended and your account is closed.

14.2 Renewal and cancellation. Each Order renews automatically for the same billing period unless cancelled. You can cancel at any time in the Service or by notice to us. Cancellation takes effect at the end of the current billing period, and you keep access until then. A Signed Order may instead require notice of non-renewal before the end of its term.

14.3 Termination for cause. Either party may terminate the Agreement, or an affected subscription, by written notice if:

1. the other party materially breaches the Agreement and does not cure the breach within 30 days of notice; or

2. the other party becomes insolvent, enters bankruptcy or liquidation, or ceases business.

   14.4 Suspension. We may suspend access to all or part of the Service, for the shortest time reasonably needed, if:

3. a User's use poses a security risk to the Service or others;

4. use breaches section 7 (Acceptable use);

5. Fees are more than 14 days overdue after we have reminded you; or

6. the law requires it.

We will give advance notice where reasonable and restore access once the cause is resolved.

14.5 Free plans. We may end a free plan, or close an account that has been inactive for more than 12 months, with 30 days' notice.

14.6 Export and deletion. During the Agreement and for 30 days after termination, an administrator may ask us for an export of Customer Content by emailing support@vesence.com. We will provide the export in a common machine-readable format within 30 days after receiving the request. You may ask us, at the same address, to delete Customer Content at any time during the Agreement or earlier than the automatic deletion described below. We will carry out requested deletion from active systems within 30 days after receiving the request, subject to completing any timely requested export first, as described below. After the 30-day period following termination, we delete Customer Content from active systems. If an export requested within the permitted period is still pending when deletion would otherwise occur, we retain only the content needed to fulfil that request and delete it from active systems promptly after delivering the export. We delete Customer Content from backups within a further 60 days after deletion from active systems, unless the law requires us to keep it. We will confirm deletion in writing on request. Cancelling a paid subscription without closing the account moves the Workspace to the free plan, if one exists, and does not delete content.

14.7 Refunds on termination. If you terminate under clause 14.3, or if we terminate for reasons other than your breach, we will refund prepaid Fees for the remaining period. Otherwise, Fees are not refundable, except where these Terms say they are.

15. Changes to these Terms

15.1 How we change them. We may update these Terms, for example to reflect new features, legal requirements or how we bill. We will post the new version with its effective date. We keep every earlier version and will provide it on request.

15.2 Notice. We will give at least 30 days' notice by email or in the Service before a change that materially disadvantages you takes effect. Other changes take effect when we post them. If you object to a material change, you may cancel before it takes effect. If you do, we will refund the Fees prepaid for the period after cancellation.

15.3 Signed Orders. For a Customer with a Signed Order, material changes take effect at the start of the next renewal term. An earlier date applies only if the change is required by law or the Customer agrees.

15.4 What we will not change. We will not change these Terms to weaken clause 5.3 (No training), section 9 (Confidentiality, security and data protection), or your ownership of Customer Content, unless you agree in writing.

16. General

16.1 Governing law. The Agreement is governed by Swedish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

16.2 Disputes. Any dispute arising out of or in connection with the Agreement will be finally settled by arbitration under the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce. The seat of arbitration is Stockholm and the language is English. Arbitral proceedings and awards are confidential. Either party may seek urgent interim relief from any competent court.

16.3 Notices. We send notices to the email address of your account owner or administrators, or display them in the Service. You send legal notices to legal@vesence.com. A notice by email is received on the next business day after sending.

16.4 Assignment. Neither party may assign the Agreement without the other's consent, which may not be unreasonably withheld. However, either party may assign it, without consent, to an Affiliate or to a successor in a merger or sale of all or substantially all of its relevant business or assets.

16.5 Subcontractors. We may use subcontractors, including subprocessors under the DPA. We remain responsible for them.

16.6 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. This does not apply to payment obligations. Examples include war, natural disaster, labour disputes, pandemic, and failures of public networks or major cloud or AI providers. If such an event lasts more than 60 days, either party may end the affected subscription.

16.7 Entire agreement. The Agreement is the entire agreement about its subject matter and replaces all earlier agreements and statements about it. Terms in your purchase orders or procurement portals do not apply, even if we accept or sign them.

16.8 Other terms. If any provision is held unenforceable, the rest remains in force. A failure to enforce a provision is not a waiver. The parties are independent contractors. Nobody else has rights under the Agreement. Sections that by their nature should survive termination will survive, including sections 5, 9, 10, 12, 13 and 16.

Annex A — Signed Order template

A Signed Order is one page. It carries the same fields as an online order, plus any negotiated terms, and lists every deviation from the Terms by clause number. Everything else follows the Terms.

Standard wording at the top of every Signed Order: "This Signed Order is governed by the Vesence Terms of Service at vesence.com/legal/terms (version effective 2 October 2026) (the "Terms"). The deviations listed below apply to this Customer only and take precedence over the Terms. All other provisions of the Terms apply unchanged."